AI-Powered Document Assistant

An AI Assistant That
Knows Your Content —
And Only Your Content.

Turn your PDFs, manuals, and course material into a 24/7 AI assistant that answers questions naturally — for your team, on your website, or via WhatsApp. No coding. Live in minutes.

RHEF
Trusted across retail, healthcare, real estate, education & more.
Zero hallucinations
3 channels in one
ORBIT AI Assistant Online
YOU
What's the cancellation policy?
ORBIT AI
You can cancel any time before 48 hours of your booking for a full refund. After that, a 20% fee applies.
YOU
Do you ship to Dubai?
ORBIT AI
Yes! Standard delivery to Dubai takes 7–10 days at $15. Express 3-day shipping is available for $35.
YOU
What's in the Week 5 exam?
ORBIT AI
Week 5 covers Chapters 3 & 4: market structures and pricing theory — including perfect competition, monopoly, and oligopoly models.
Ask anything about your documents…
10×
Faster Support
24/7
Always On
100%
Your Content
Zero
Hallucinations
3
Channels in One

Your team is answering the same questions. Every. Single. Day.

The answers are already in your documents — your PDFs, training manuals, course slides, policy handbooks. The knowledge is there. It's just not accessible. ORBIT AI bridges that gap.

The Repetition Problem

Staff spend hours every week answering questions that are already documented. That's time away from work that actually moves your business forward.

🌙

The Availability Problem

Customers, students, and employees need answers at 10pm, on weekends, and on their first day. Your team can't always be there. Your AI assistant can.

🛡

The Accuracy Problem

Generic chatbots guess, hallucinate, and make things up. That's a liability. ORBIT AI answers only from your documents — so every answer is accurate, grounded, and yours.

The AI That Knows Your Business Inside Out.

Not a keyword search. Not a decision tree. Not a scripted chatbot. An AI that genuinely understands your content and communicates it clearly — the way a brilliant, always-available colleague would.

"What happens when your best employee leaves? Their knowledge stays."
"One document library. Three AI assistants. Zero repeated questions."
"The average employee spends 2.5 hours a day searching for information. ORBIT AI gives that time back."
🧠
Understands Context & Meaning

Powered by semantic vector search — not keywords. Asks for "remote work" and gets the answer even if your doc calls it "flexible working."

📄
Any Document Format

Upload PDF, DOCX, XLSX, PPTX, CSV, and images. ORBIT AI extracts and indexes everything automatically.

Live in Under 2 Minutes

Upload a document, and your AI assistant knows it within 2 minutes. Real-time updates — no retraining, no delays.

🎨
Fully White-Labelled

Your brand, your name, your colours. ORBIT AI is completely invisible to your end users — they're talking to your AI.

🔒
Role-Based Access

A sales exec sees pricing docs. An HR manager sees policy. A new starter sees onboarding. Nobody sees what they shouldn't.

📊
Session Analytics

See what your team and customers are actually asking. Identify knowledge gaps and turn chat data into business intelligence.

🌍
Multilingual

If your documents are in French, Spanish, Arabic or any other language, ORBIT AI reads and responds in kind.

🤝
Graceful Escalation

When ORBIT AI can't answer, it says so clearly and professionally — never guesses, never fabricates. Configurable fallback message.

Live in minutes. No technical expertise required.

01

Upload Your Documents

Drag and drop your PDFs, Word docs, spreadsheets, presentations, or images into your ORBIT AI dashboard. We handle every major format automatically — no reformatting, no restructuring needed.

PDFDOCXXLSXPPTXImages
02

AI Processes & Indexes

Our AI pipeline extracts the text, understands the structure, and builds a semantic knowledge index from your content. It understands meaning — not just keywords. Processing completes in under two minutes.

03

Customise Your Assistant

Give your assistant a name. Set the tone. Choose your brand colours. Write a welcome message. Your AI assistant should feel like part of your team — not a generic bot.

04

Choose Your Channels

Deploy across one, two, or all three channels: the Business Knowledge Assistant for your internal team, the Website Widget with a single script tag, or WhatsApp Business AI so customers message you directly.

Business PlatformWebsite WidgetWhatsApp
05

Your Team & Customers Get Instant Answers

Staff query internal documents from their dashboard. Customers ask questions on your website or WhatsApp. ORBIT AI delivers accurate, natural answers from your content — around the clock, without a human in the loop.

Every answer traces back to your documents.

ORBIT AI never invents. Every response is drawn exclusively from the documents you upload. No internet searches. No guessing. No mixing your content with another organisation's data.

📎
Source-Grounded Responses
Internally, every answer is anchored to a specific passage in your documents — so your team always knows where the information came from.
🔒
Isolated Tenant Storage
Your documents are stored in a completely isolated environment. Your data never touches another organisation's content — ever.
🚫
Never Used to Train AI
Your content is never used to train or fine-tune any AI model. What you upload stays private — full stop.
Honest When It Doesn't Know
If the answer isn't in your documents, ORBIT AI says so clearly. It will never fabricate a response to appear helpful.
ORBIT AI — Powered by your documents
What's the refund policy for cancelled bookings?
Cancellations made more than 48 hours before the booking qualify for a full refund. Cancellations within 48 hours incur a 20% administration fee on the total booking value.
📋
Sourced from your document
Booking & Cancellation Policy.pdf
Section 3 — Refund Schedule · Page 4
What if the event is cancelled by the organiser?
If the event is cancelled by the organiser, customers are entitled to a full refund including any booking fees within 7 business days.
📋
Sourced from your document
Booking & Cancellation Policy.pdf
Section 4 — Organiser Liability · Page 5

One assistant. Three ways to deploy.

Use one channel or all three. The same document library powers every assistant — your internal team, your website visitors, and your WhatsApp customers all get the same accurate answers.

Channel 01
🏢

Business Knowledge Assistant

Your staff log in at platform.orbitdocai.com and get instant answers from your internal document library. No shared drives, no asking a colleague, no waiting. Access is scoped by role — each person sees only what they're permitted to.

Internal team Role-scoped access Any device
Channel 03
📱

WhatsApp Business AI

Connect your WhatsApp Business number and let ORBIT AI handle incoming messages automatically. Customers get instant AI responses — no app downloads, no new accounts. They're already on WhatsApp. Now you are too.

No app needed Instant replies

Built for every business that runs on documents.

If your business has documents with answers your team or customers need — ORBIT AI was built for you.

🛒
Retail & E-commerce
Stop losing sales to unanswered questions.

Customers abandon carts because they couldn't find a size guide, misunderstood your returns policy, or got no reply on WhatsApp at 11pm. ORBIT AI answers product questions, explains policies, and keeps customers moving toward purchase — 24 hours a day.

Documents to upload
  • Product catalogues & specifications
  • Shipping & delivery policies
  • Returns & refunds policy
  • Size guides & compatibility charts
  • Warranty terms & FAQs
Example conversation
Customer: "Do you ship to Dubai?"
"Yes, we ship internationally including Dubai. Standard delivery takes 7–10 business days at $15. Express 3-day shipping is $35."
🏥
Healthcare & Medical
Give patients the answers they need — without overloading your team.

Patients call reception to ask questions already documented. Your staff repeat the same information about appointment procedures, insurance, and visiting hours — time that should be spent on patient care. ORBIT AI handles it professionally and accurately.

Documents to upload
  • Services & procedure descriptions
  • Appointment booking & cancellation policies
  • Insurance & billing information
  • Visiting hours & location guides
  • Pre- & post-procedure patient instructions
Example conversation
Patient: "Do I need to fast before my blood test?"
"Yes. For a fasting blood test, avoid food and drinks (except water) for 8–12 hours beforehand. You can take regular medications with water unless your doctor advised otherwise."
🏠
Real Estate & Property
Answer buyer and tenant questions instantly — day or night.

Serious buyers research at midnight. Tenants need to know lease terms before signing. Your agents can't always be on call. ORBIT AI handles property enquiries, explains contract terms, and answers tenancy questions — so your team focuses on closing deals.

Documents to upload
  • Property listings & floor plans
  • Lease agreement summaries
  • Tenancy policies & rules
  • Stamp duty & fee breakdowns
  • Area guides & local amenity information
Example conversation
Buyer: "Is the property pet-friendly?"
"The listing for 14 Maple Street notes that pets are permitted with prior written approval from the landlord. A refundable pet bond of one week's rent applies."
🎓
Education & Universities
A brilliant tutor available to every student — at 2am, for free.

Upload lecture slides, textbooks, past papers, and study guides. Students ask questions about course content, get concepts explained, and prepare for exams — any time of day or night. Ideal for universities, online course creators, and corporate training departments.

Documents to upload
  • Lecture slides & presenter notes
  • Past exam papers with model answers
  • Assignment briefs & marking rubrics
  • Course handbooks & syllabi
  • Glossaries, formula sheets & references
Example conversation
Student: "What's the difference between correlation and causation?"
"Correlation means two variables move together. Causation means one directly causes the other. As your Week 3 slides note: 'Ice cream sales and drowning rates both rise in summer — they're correlated, but ice cream does not cause drowning.'"
👔
Employee Training & HR
Your training manual took months to write. Now it answers questions 24/7.

Most employees read the training manual once and never open it again. New starters interrupt colleagues with the same twenty questions every week. ORBIT AI gives every employee a personal assistant that knows everything — scoped to exactly what their role allows.

Documents to upload
  • Employee handbook & induction materials
  • Role-specific training manuals & SOPs
  • Compliance policies (GDPR, H&S, anti-bribery)
  • Sales battlecards & objection-handling guides
  • HR policies & performance management guides
Example conversation
New hire: "How do I submit an expense claim?"
"Expense claims are submitted through the finance portal by the 25th of each month. Receipts must be attached for any amount over £10. Your line manager approves claims under £500 — anything above goes to Finance directly."
💰
Financial Services & Insurance
Help clients understand complex products — clearly and compliantly.

Financial products are confusing. Clients ask the same questions about coverage, eligibility, and claims processes — repeatedly. ORBIT AI answers from your documented product information, helping clients self-serve before escalating to a human advisor.

Documents to upload
  • Product & policy summary documents
  • Claims process step-by-step guides
  • Eligibility criteria & exclusions
  • Regulatory disclosure documents
  • Pricing & premium FAQs
🏨
Hospitality & Tourism
Answer every guest question before they even arrive.

Guests ask about check-in times, amenities, cancellation policies, and local attractions — the same questions across every booking channel. ORBIT AI handles them instantly, improving guest experience before they walk through the door.

Documents to upload
  • Property amenities & room details
  • Check-in/check-out policies
  • Cancellation & refund terms
  • Restaurant menus & hours
  • Local area & activity guides
🔗
Franchise Networks
One knowledge base. Every location. Consistent answers everywhere.

Franchisors spend enormous effort writing operations manuals — then watch franchisees interpret them differently across every location. ORBIT AI fixes this at the root. Upload the ops manual once. Every franchisee deploys the same AI assistant with consistent answers.

Documents to upload
  • Operations manual & standard procedures
  • Brand standards & tone of voice guides
  • Product/menu specifications
  • Training & onboarding materials
  • Health, safety & compliance documents
Example conversation
Staff: "What's the correct portion size for house sauce?"
"The standard portion is 30ml per serving, as specified in the Operations Manual, Section 4.2. For catering orders over 10 covers, 25ml per person is approved."
💻
SaaS & Technology
Turn your documentation into a self-serve support assistant.

Users abandon products when they can't find answers. ORBIT AI reads your docs, knowledge base, and release notes — and answers user questions instantly, reducing support tickets and improving activation rates.

Documents to upload
  • Product documentation & feature guides
  • Onboarding & setup tutorials
  • Integration & API guides
  • Release notes & changelogs
  • Troubleshooting guides
🍽
Restaurants & Food Service
Every allergen question answered. Every menu item explained.

Getting allergen information wrong is a liability. Customers with dietary requirements ask detailed questions about ingredients, preparation methods, and cross-contamination risk. ORBIT AI answers from your official allergen documentation — accurately, every time.

Documents to upload
  • Full menu with descriptions
  • Allergen matrix & ingredient lists
  • Nutritional information
  • Booking & reservation policies
  • Preparation guides (internal)
⚖️
Legal & Professional Services
Help clients understand your services before they pick up the phone.

Prospective clients want to know if you can help them, what it costs, and what the process looks like — before committing to a consultation. ORBIT AI answers those questions professionally, using your own service documentation.

Documents to upload
  • Service area descriptions
  • Typical process & timelines
  • Fee structures & engagement terms
  • Document checklists for clients
  • Jurisdiction & eligibility information
🏭
Manufacturing & Wholesale
Give buyers the technical answers they need — instantly.

B2B buyers need spec sheets, lead times, MOQs, and compliance certifications — fast. ORBIT AI answers technical product questions from your catalogue and documentation, so your sales team focuses on relationships, not repetitive queries.

Documents to upload
  • Product catalogues & technical specs
  • MOQ, lead time & shipping terms
  • Safety data sheets (SDS/MSDS)
  • Compliance & certification documents
  • After-sales & warranty procedures
💊
Pharmaceutical & Life Sciences
Your reps know the product. ORBIT AI ensures they never forget a detail.

Pharmaceutical sales reps meet HCPs with complex questions about clinical trial data, dosing guidelines, and contraindications. ORBIT AI gives reps instant access to the full product data sheet during a meeting — without losing the thread of the conversation.

Documents to upload
  • Product data sheets & SmPC documents
  • Clinical trial summaries & study data
  • Prescribing information & dosing guidelines
  • Contraindications & drug interaction summaries
  • Approved promotional materials
🏋
Gyms & Fitness Clubs
Let members self-serve. Free your front desk for what matters.

Members call to ask about class times, membership terms, cancellation policies, and facility rules — questions already in your documentation. ORBIT AI handles them all, 24/7, so your team focuses on the experience on the floor.

Documents to upload
  • Class schedules & booking procedures
  • Membership tiers, pricing & terms
  • Cancellation & freeze policies
  • Facility rules & code of conduct
  • Personal training packages & pricing
🎟
Events & Conferences
Every attendee question answered — before you take the stage.

Event organisers field hundreds of the same questions in the weeks before an event. Venue directions, session times, speaker details, ticketing, dietary options, parking — all already in your documentation. ORBIT AI makes it instantly accessible via website or WhatsApp.

Documents to upload
  • Event programme & session schedule
  • Speaker bios & topic summaries
  • Venue information, maps & directions
  • Ticketing, access & registration FAQs
  • Dietary & accessibility information
🏛
Non-Profit & Government
Make public information actually accessible.

Citizens and beneficiaries struggle to navigate complex policy documents, eligibility criteria, and application processes. ORBIT AI makes that information conversational — answering plainly and helping people understand what they're entitled to.

Documents to upload
  • Service eligibility criteria
  • Application process guides
  • Programme & benefit descriptions
  • FAQs compiled from common enquiries
  • Contact & referral information
🏢
Property Management
Give tenants instant answers. Reduce maintenance calls by half.

Tenants ask about lease terms, maintenance procedures, utility responsibilities, and house rules — repeatedly, and often at inconvenient hours. ORBIT AI handles all of it, sourced from the actual lease and property documentation.

Documents to upload
  • Lease agreements & key terms summary
  • House rules & resident handbook
  • Maintenance request procedures
  • Utility responsibility breakdown
  • Move-in & move-out checklists
✈️
Airlines & Transport
Passenger questions answered before they reach the check-in queue.

Passengers query baggage allowances, check-in procedures, rebooking policies, seat upgrades, and lounge access — the same questions across every channel, every day. ORBIT AI handles them accurately from your official terms, reducing contact centre volume significantly.

Documents to upload
  • Baggage policy & allowances
  • Check-in & boarding procedures
  • Rebooking, cancellation & refund terms
  • Loyalty programme FAQs
  • Accessibility & special assistance procedures

Your data is yours. Always.

Built for organisations that take data seriously — from healthcare practices to HR teams to financial advisers.

AES-256 Encryption
All documents and conversations encrypted at rest and in transit.
Isolated Tenant Storage
Your documents are never mixed with another organisation's data.
No AI Training on Your Data
Your content is never used to train or fine-tune any AI model.
Full Audit Trail
Every upload, change, and deletion logged with user and timestamp.
GDPR-Ready
Data Processing Agreements available for Business and Enterprise customers.
🔐
AES-256 Encryption
At rest and in transit
🏢
Isolated Storage
Your data never mixed with others
🚫
No Model Training
Your content stays private
📋
Full Audit Log
Every action timestamped
🇪🇺
GDPR Ready
DPA available on request

Trusted by businesses and educators.

Retail

"We were getting 200+ WhatsApp messages a week asking about shipping. ORBIT AI handles 90% of them now. Our team finally has time to focus on actual customer issues."

SM
Sarah M.
Head of Customer Experience
Education

"Our students were emailing lecture questions at all hours. We uploaded the entire module to ORBIT AI and repetitive emails dropped immediately. Students actually prefer it."

JK
Dr. James K.
Senior Lecturer
Real Estate

"Buyers research properties at midnight. ORBIT AI qualifies them before our agents even start their day. It's like having an extra team member who never sleeps."

MT
Marco T.
Director, Property Agency

Common questions, answered.

What types of documents can I upload?
+

PDF, DOCX, XLSX, PPTX, CSV, PNG, and JPG. Most standard business and academic documents are supported out of the box. Contact us if you have a specific format not listed.

Does the AI make things up?
+

No. ORBIT AI only answers from your uploaded documents. If the answer isn't in your content, it will say so — clearly and professionally. It will never fabricate information.

How quickly is it live after I upload documents?
+

Documents are typically processed and indexed within 1–2 minutes of upload. Once processed, your AI assistant knows the content immediately.

Can I use my own branding on the widget?
+

Yes — on Growth and Business plans, the widget is fully white-labelled. Your name, your colours, your logo. ORBIT AI is invisible to your end users.

Is my data used to train AI models?
+

No. Your documents and conversations are never used to train or fine-tune any AI model. Your content is private — full stop.

Can different staff members see different documents?
+

Yes. Using taxonomy (topic categories) and role-based access, you control exactly which documents each team member's AI assistant draws from. A sales manager sees pricing. An HR officer sees policy. They never see each other's content.

How do I update the AI's knowledge?
+

Simply re-upload the updated document. ORBIT AI detects the change and indexes the new version automatically. Old answers update immediately — no retraining needed.

Does it work with any website platform?
+

Yes. The widget is a standard JavaScript embed. It works on WordPress, Shopify, Wix, Webflow, Squarespace, and any custom HTML site.

What happens if I exceed my conversation limit?
+

We'll notify you before you hit the limit. You can upgrade or purchase a top-up. Your assistant won't go offline unexpectedly.

Ready to stop answering
the same question twice?

Get ORBIT AI set up for your business or institution today. Your AI assistant will be live in under an hour.

Questions? Reach us at hello@orbitdocai.com